Sysacs Technology adopts a superimposed approach to support, to make sure that our customers get the utmost profit within the minimum time. the primary layer is within the style of the system – our solutions are designed to eliminate the bulk of reasons support calls are created – whether or not it's from user error, or parameter conflict – our solutions are designed to eradicate as several of those forms of problems as possible.
The next layer is addressed by providing elaborated training in our implementation projects. Through the information transfer method, your employees can gain an in depth understanding of how the solution works and what it's capable of. The amount more reduces any inessential support calls, liberating your employees to deliver an impressive service to your customers.
The next layer is provided by our in-country support groups – either onsite at your offices or near at our local partners. With customers in fifty countries, we tend to operate a comprehensive partner eco-system designed to deliver the proper combination of world expertise and local information. Through Sysacs Technology offices and the offices of our partners we've got coverage of all the locations wherever our customers are settled.
The final layer is provided by our support and development teams. While, solely a awfully tiny range of the problems raised need elaborated investigation, when they do need to be investigated we've found that the quickest way to resolve them is through the utilization of seasoned specialists in our solutions, technology and also the monetary services business. Our support teams are staffed with these experts, and are supported by web-based recording and tracking systems to make sure swift resolution of issues raised.
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